USDA’s FNS is offering SNAP Process and Technology Improvement Grants to modernize customer service and administrative efficiency.

Objectives:

• Modernize SNAP customer service and client communication to improve accessibility, transparency, and responsiveness in processing applications and determining eligibility. Proposals will use technology-based tools to help improve the customer experience and access to SNAP.
• Improve administrative infrastructure and day-to-day SNAP operations in processing applications and determining eligibility. Proposals will employ technology to maintain or improve service levels, ease administrative burden, and incorporate lessons learned about effective use of technology and new ways of working from the COVID-19 pandemic.
• Invest in technology and systems to encourage cross collaboration and cross enrollment between SNAP and other Federal, State, and local assistance programs. Proposals will improve access to benefits for eligible populations and improve State administration between programs, as allowable by program requirements.

Unless the applicant is a State agency submitting an application on its own, a letter of commitment or letter of endorsement from the relevant State SNAP agency must be included in the application package to be considered for funding.

State agencies should have the necessary approvals of State officials (such as councils or legislatures) of funding prior to submitting the application. Applicants should also acknowledge in their application that all necessary approvals for funding have been obtained.

State and local governments should have the necessary approvals of State officials (such as councils or legislatures) of funding prior to submitting the application. Applicants should also acknowledge in their application that all necessary approvals for funding have been obtained.

Non-profit organizations are required to submit a copy of the IRS Determination Letter, form 501(c)(3) or proof of application for exempt status under section 501(c)(3) of the Internal Revenue Code, and a list of their Board of Directors, if applicable. All corporations, including nonprofit corporations are required to complete the attached representation regarding felony convictions and tax delinquency.

Objectives:

• Modernize SNAP customer service and client communication to improve accessibility, transparency, and responsiveness in processing applications and determining eligibility. Proposals will use technology-based tools to help improve the customer experience and access to SNAP.
• Improve administrative infrastructure and day-to-day SNAP operations in processing applications and determining eligibility. Proposals will employ technology to maintain or improve service levels, ease administrative burden, and incorporate lessons learned about effective use of technology and new ways of working from the COVID-19 pandemic.
• Invest in technology and systems to encourage cross collaboration and cross enrollment between SNAP and other Federal, State, and local assistance programs. Proposals will improve access to benefits for eligible populations and improve State administration between programs, as allowable by program requirements.