PEPFAR Kenya Grant: Routine Data Collection and Provider Feedback on HIV Services

A. PROGRAM DESCRIPTION

The U.S. President’s Emergency Plan for AIDS Relief (PEPFAR) announces an open solicitation for organizations to submit applications to implement the second component of a community led monitoring grant in Kenya: Routine data collection of patient and provider feedback at PEPFAR sites.

PEPFAR Kenya recognizes the critical role that civil society organizations (CSOs) play towards achieving epidemic control in Kenya. To this end, PEPFAR Kenya is implementing a CSO Community Led Monitoring (CLM) aimed at collecting patient and provider level input related to the quality of services provided at PEPFAR sites. CLM has three components:

Component 1: Support for a CLM Coordination Mechanism

Under CLM, PEPFAR Kenya will support the creation of the CLM coordination mechanism which will be compromised of key stakeholders such as CSOs, the Government of Kenya, CMHT, NASCOP, GF, FBOs, the private sector, and PEPFAR Kenya. The coordination mechanism will meet monthly to review patient and provider feedback and all other relevant data sources (e.g., DQAs, SQAs, MER, SIMS, etc.) with the aim to better understanding barriers and enablers to accessing services at the client level and from the client perspective in facilities and communities.

Component 2: Routine Collection of Patient and Provider Feedback

Under CLM, PEPFAR Kenya will award grants to local civil society organizations who will be responsible for data collection of patient and clinical staff experience at the facility level at PEPFAR sites. The questions and observations will be centered around programmatic themes as determined by the CLM coordination mechanism and entered into an anonymized data platform that will be available internally for decision making, as well as publicly. Grantees under the community led monitoring will be eligible for administering the survey questions.

Component 3: Establishment of a Sustainable Data Collection Platform

Under CLM, PEPFAR Kenya will support a web-based platform to aggregate and visualize patient and provider responses to questions using customer satisfaction surveys, SIMS, and other data sources. This platform will provide users with real-time data on sites’ quality of services derived from the responses. The framework will ensure data collected is in alignment with both the Kenya National Bureau of Statistics (KNBS), and United States Government. This will enable data collected under CLM to be recognized as quality data in accordance with local government standards and be interoperable with other data sources. An additional component will include capacity building of CSOs to adhere to quality guidelines in their collection of citizen-generated data.

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Program Objectives:

PEPFAR Kenya has allocated support under CLM component #2 for CSOs to routinely collect patient- and provider-level data related to the quality of services provided at the site level in three categories of counties (evolved, scale-up, and reboot).

Proposed Counties:

For this second phase of CLM, PEPFAR Kenya’s objectives will focus on the following counties: Mombasa, Turkana, Samburu, Nakuru, and Narok.