USDA’s Food and Nutrition Service (FNS) is offering the FY 2024 SNAP Process and Technology Improvement Grant to modernize customer service, enhance administrative infrastructure, and foster cross-program collaboration for SNAP applications and eligibility.

Fiscal Year 2024 Key Objectives Application proposals must include at least one of the following three objectives identified below. Proposals may contain more than one objective. As noted in Section 4, applicants must map their proposed activities and indicators measuring success to the objective(s) using the “Activities/Indicators Tracker.” If awarded, grantees will be required to use the FNS-908 Performance Progress Report to report on progress towards activities that align with the required objective(s) listed on the “Activities/Indicators Tracker.” Carefully considering proposed activities and indicators will prepare grantees for their performance progress reporting requirements if awarded.

The project examples aligned with each objective listed below are only suggestions. A PTIG project may assist State agencies in making investments in systems to improve efficiency, provide excellent customer service, and meet Federal standards as they face unprecedented operational challenges. FNS welcomes other projects that support these objectives and encourages applicants to propose innovative ideas to solve both common and unique problems associated with SNAP application and eligibility processes.

1.    Modernize SNAP customer service and client communication to improve accessibility, transparency, and responsiveness in processing applications and determining eligibility.

2.    Improve administrative infrastructure and day-to-day SNAP operations in processing applications and determining eligibility.

3.    Invest in technology and systems to encourage cross collaboration and cross enrollment between SNAP and other Federal, State, and local assistance programs.

Please read the full announcement for additional details.

Fiscal Year 2024 Key Objectives Application proposals must include at least one of the following three objectives identified below. Proposals may contain more than one objective. As noted in Section 4, applicants must map their proposed activities and indicators measuring success to the objective(s) using the “Activities/Indicators Tracker.” If awarded, grantees will be required to use the FNS-908 Performance Progress Report to report on progress towards activities that align with the required objective(s) listed on the “Activities/Indicators Tracker.” Carefully considering proposed activities and indicators will prepare grantees for their performance progress reporting requirements if awarded.

The project examples aligned with each objective listed below are only suggestions. A PTIG project may assist State agencies in making investments in systems to improve efficiency, provide excellent customer service, and meet Federal standards as they face unprecedented operational challenges. FNS welcomes other projects that support these objectives and encourages applicants to propose innovative ideas to solve both common and unique problems associated with SNAP application and eligibility processes.

1.    Modernize SNAP customer service and client communication to improve accessibility, transparency, and responsiveness in processing applications and determining eligibility.

2.    Improve administrative infrastructure and day-to-day SNAP operations in processing applications and determining eligibility.

3.    Invest in technology and systems to encourage cross collaboration and cross enrollment between SNAP and other Federal, State, and local assistance programs.

Please read the full announcement for additional details.

State agencies should have the necessary approvals of State officials (such as councils or legislatures) of funding prior to submitting the application. Applicants should also acknowledge in their application that they have obtained all necessary approvals for funding. State and local governments should have the necessary approvals of State officials (such as councils or legislatures) of funding prior to submitting the application. Applicants should also acknowledge in their application that they have obtained all necessary approvals for funding.

If an ITO applies for a PTIG, they must apply in partnership with their SNAP State Agency and provide a letter of endorsement from their State SNAP agency. Alternatively, the State agency can apply for a PTIG project with an ITO, and the ITO would need to provide a letter of commitment.

Non-profit organizations must submit a copy of the IRS Determination Letter, form 501(c)(3) or proof of application for exempt status under section 501(c)(3) of the Internal Revenue Code, and a list of their Board of Directors, if applicable. All corporations, including nonprofit corporations must complete the attached representation regarding felony convictions and tax delinquency.

Please read the full announcement for additional details.

Fiscal Year 2024 Key Objectives Application proposals must include at least one of the following three objectives identified below. Proposals may contain more than one objective. As noted in Section 4, applicants must map their proposed activities and indicators measuring success to the objective(s) using the “Activities/Indicators Tracker.” If awarded, grantees will be required to use the FNS-908 Performance Progress Report to report on progress towards activities that align with the required objective(s) listed on the “Activities/Indicators Tracker.” Carefully considering proposed activities and indicators will prepare grantees for their performance progress reporting requirements if awarded.

The project examples aligned with each objective listed below are only suggestions. A PTIG project may assist State agencies in making investments in systems to improve efficiency, provide excellent customer service, and meet Federal standards as they face unprecedented operational challenges. FNS welcomes other projects that support these objectives and encourages applicants to propose innovative ideas to solve both common and unique problems associated with SNAP application and eligibility processes.

1.    Modernize SNAP customer service and client communication to improve accessibility, transparency, and responsiveness in processing applications and determining eligibility. Proposals will use technology-based tools to help improve the customer experience and access to SNAP.

2.    Improve administrative infrastructure and day-to-day SNAP operations in processing applications and determining eligibility.

3.    Invest in technology and systems to encourage cross collaboration and cross enrollment between SNAP and other Federal, State, and local assistance programs.

Please read the full announcement for additional details.